UNSTUCK / POLICIES
Privacy Policy
Last updated:
We use data to run the tools you request and manage your credits. We do not sell your data or use ad tracking.
Who is responsible
Brian Chowns, doing business as unstuck, Texas, USA operates Unstuck. For privacy questions or requests, email support@unstuckapi.com.
What we collect and process
- Purchase information: email and payment information collected via Stripe, along with payment status, transaction identifiers, credit amounts, and information needed to support a purchase. Payments are processed by Stripe acting as merchant of record through Stripe Managed Payments. Stripe handles payment details, sales tax/VAT, and payment support. We never see full card numbers.
- API key information: a hashed API key, a short display prefix, its status, and the credit balance. The full key is shown once when it is issued; we store its hash for authentication.
- Usage records: tools called, timestamps, charges, balances, and operational or error logs needed to run and protect the service.
- Tool inputs and outputs: the URLs, domains, email addresses, search phrases, names, and other information you or your agent send to a tool, and the results produced. We process these to fulfill the request and send relevant inputs to the provider needed for that tool.
- Support messages: the email address and details you send us when asking for help.
Only send information you are entitled to use. Avoid sending sensitive personal information that a tool does not need. You are responsible for the lawful collection and use of personal data you submit, including any consent or notices required for email tools.
Why we use it
We process data to authenticate requests, run tools, maintain prepaid balances, confirm payments, provide support, investigate failures, prevent abuse, and meet legal and accounting obligations. Where data-protection law requires a legal basis, we rely on performing our contract with you, legitimate interests in operating and securing the service, and legal obligations, as applicable.
Who processes data
- Stripe: checkout, payments, tax, fraud prevention, and payment support as merchant of record. Stripe processes payment information under its own privacy policy.
- Fly.io: hosting the application and its data.
- Cloudflare: DNS services and related network metadata.
- MillionVerifier: email verification for tools that use that provider.
- DataForSEO: search, keyword, shopping, and business data for tools that use that provider.
Only the providers needed for a request receive the relevant information. A tool that visits a website or queries a registry also sends the request to that destination. Providers may process data in the USA or other countries under their applicable terms and privacy practices. We may disclose information where required by law or necessary to protect the service and others.
How long we keep it
Screenshots expire after 24 hours and are deleted by the next scheduled cleanup, or when an expired file is requested. Operational logs are kept for a limited time needed for troubleshooting, security, and abuse prevention. Financial usage records, credit history, and payment records are retained longer when needed to maintain balances, resolve disputes, or comply with legal and accounting obligations. Support correspondence is kept as needed to handle your request. Providers may have their own retention periods.
No selling or ad tracking
We do not sell personal data. We do not use ad tracking, advertising scripts, or tracking cookies. Stripe may use cookies or similar technologies needed for checkout, authentication, and fraud prevention. The site’s copy buttons work locally in your browser; copying a value does not send it to us.
Your choices and deletion requests
Email support@unstuckapi.com to request access, correction, or deletion of your personal data, or to ask about other privacy rights available where you live. We may need to verify your identity. Do not email your full API key or card number; a key prefix or payment receipt reference is enough to start. We will explain any information we must retain for balances, disputes, or legal obligations. Deletion may require disabling your key and ending access to the service. For payment data held by Stripe, we can help direct you to Stripe.
Security and updates
We use measures such as hashed API keys and Stripe-hosted payment collection to reduce exposure of sensitive information. No system can guarantee absolute security. We may update this policy by posting a revised version and “Last updated” date on this site. Contact support@unstuckapi.com with any concerns.